Data Deletion Instructions

Overview

You have the right to request deletion of your personal data from EyeCreate Spaces at any time. This page explains the available methods, what gets deleted, what is retained, and how long it takes.

Method 1: Self-Service Account Deletion (Recommended)

The fastest way to delete your data is through the in-app self-service tool:

1. Open the app and sign in to your account.
2. Navigate to Settings → Reset My World.
3. Review the summary of what will be deleted and what will be retained.
4. Confirm by typing your email address and tapping Delete My World.
5. Your account and user-owned data are deleted immediately.

What gets deleted:

• Posts, Moments, EyeCasts authored by you
• CirclePosts and Reactions you created
• Messages and Conversations where you are a participant
• EyePet records owned by you
• Studio assets (SeedIdentity, IdentityDNA, StudioAsset)
• ConnectionProfiles and Connection records
• Vision Boards, Goals, Lifelog entries
• Academy progress and certificates
• Purpose Tracker data
• Arcade progress and sessions

What is retained (legal / compliance):

• AuthLog entries — 2 years (security audit)
• AuditLog entries — 5 years (admin accountability)
• TransactionLedger and payout records — 7 years (financial compliance)
• ModerationAction records — 5 years (if you were involved in a case)

Method 2: Profile-Only Deletion (Keep Your Account)

If you want to remove a single public identity without deleting your whole account:

1. Go to Profile → Edit Profile.
2. Select Deactivate Profile.
3. The profile is set to inactive (soft delete) — it becomes invisible to other users.
4. Posts authored under that profile remain but display "Archived Identity".
5. Active fundraisers owned by that profile are canceled and donors notified.

After a 30-day grace period, the profile is hard-deleted and content is reattributed to a system placeholder.

Method 3: Request via Support (GDPR / Privacy)

If you cannot access your account or prefer to submit a request externally:

1. Submit: Contact EyeCreate support through the in-app help center or email support.
2. Verification: We verify your identity via the IdentityRemovalRequest process.
3. Processing: The resetMyWorld function is invoked with your verified user ID.
4. Confirmation: You receive email confirmation within 30 days.
5. Audit: An AuditLog entry records the request, processor, and timestamp.

Data Export Before Deletion

You can request a copy of your data before it is deleted:

• All entity records owned by you are compiled into a JSON/CSV bundle.
• The export is delivered via a signed download URL (expires in 7 days).
• The export remains available for 30 days before deletion is finalized.

To request an export, use Settings → Request Data Export or contact support.

Fundraiser Data Deletion

If you own a fundraiser:

• Active fundraisers with donations: Status set to canceled. The record is retained for donor transparency. Donors are notified.
• Draft fundraisers (no donations): Hard-deleted immediately.
• Completed fundraisers: Retained for historical and financial records. Cannot be hard-deleted by the owner.

If you are a donor:

• Your name and email are anonymized in fundraiser updates and transaction records.
• The amount_raised and donor_count on the fundraiser are NOT decremented (preserves aggregate integrity).
• The underlying payment record is anonymized but retained for financial compliance.

Retention Schedule

Timeline

• Self-service deletion: Immediate (within minutes).
• Support-requested deletion: Within 30 days of identity verification.
• Profile soft delete → hard delete: 30-day grace period.
• Data export availability: 30 days before final deletion.

Confirmation

After deletion is complete, you will receive an email confirmation (if your email was registered). An AuditLog entry is created documenting the deletion request, the processor, and the timestamp for accountability.

Contact

For data deletion questions or to submit a request, use the in-app help center or thePlatform Guidelines page for additional policy details.